Refund Policy

1. All Sales Are Final

All purchases of online courses and digital products made on this platform are final and non-refundable. By completing a purchase, you explicitly acknowledge the non-refundable nature of the transaction and waive any expectation of a refund except as strictly set out in Section 2 below.

The digital nature of our products means they are delivered and accessible immediately or near-immediately upon payment. Accordingly, no cooling-off period applies once access has been granted or a download link has been issued.

2. Narrow Exception — Technical Non-Delivery

A refund request will be considered — entirely at our sole and absolute discretion — only in the following single circumstance:

• You did not receive access to the purchased content due to a verified technical failure on our platform
• The failure is documented and reproducible
• You notify us at hello@adnanmanna.com within 24 hours of the purchase time
• We are unable to restore access within a reasonable period
• No part of the content has been accessed, viewed, or downloaded by you

This exception does not apply to: dissatisfaction with content, change of mind, purchasing in error, inability to use the content, or any circumstance where access was successfully delivered.

3. Expressly Excluded — No Exceptions

The following do not constitute grounds for a refund under any circumstances and will not be considered:

• Change of mind or loss of interest after purchase
• Failure to read the course or product description before purchasing
• The content not meeting subjective expectations
• Inability to access the content due to your own device, internet, or software issues
• Purchasing multiple products and seeking a refund on any of them
• Any access of the content whatsoever, including viewing a single lesson or opening a file
• Requests submitted more than 24 hours after purchase
• Requests from any purchaser who has previously submitted a refund request on this platform, regardless of the outcome of that request
• Purchases made using promotional codes, discounts, or offers
• Requests made verbally, by phone, or through any channel other than email to hello@adnanmanna.com

4. Decision Is Final

Any decision made by Adnan Manna Digital OPC Private Limited in response to a refund request is final and binding. We are under no obligation to provide reasons for a refusal. Approval of a refund request in one instance does not create any precedent or obligation to approve future requests.

5. Chargebacks and Disputes

Initiating a chargeback, payment reversal, or dispute with your bank or payment provider without first submitting a written refund request to us and receiving a written refusal constitutes a breach of these terms. In such cases, we reserve the right to permanently suspend access to all purchased content, share relevant purchase and access records with the payment provider to contest the dispute, and take further action as we deem appropriate.

6. Statutory Rights

Nothing in this policy is intended to exclude rights that cannot lawfully be excluded under the Consumer Protection Act 2019 or other mandatory applicable Indian law. Where a product is proven to be materially defective or fundamentally misrepresented, statutory remedies may apply.

7. Contact

Refund requests must be submitted in writing only:

• Email: hello@adnanmanna.com
• Subject line: "Refund Request — [Order ID]"
• Include: full name, email used at purchase, order ID, date of purchase, and description of the technical issue

• Company: Adnan Manna Digital OPC Private Limited
• GST No.: 29ABACA9019K1ZE
• Address: Flat No 110-B, City Green View Apartment, City Green View, Udupi, Karnataka — 576102